Returns & Exchanges

At H Potter, we stand behind the quality of our home and garden accents and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your space, you may return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer service team via email or our online portal with your order number and the reason for your return.

2

Secure the Item

Carefully repackage the product in its original H Potter box with all protective padding to ensure it arrives back to us undamaged.

3

Affix the Label

Print the provided prepaid return shipping label and securely attach it to the outside of your package.

4

Drop Off and Refund

Deliver the package to the designated carrier; once we receive and inspect the item, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing